5 Easy Steps to Improving Your Security Guard Service
When property supervisors employ security guard companies they have an image in mind of exactly what their contract security force will look like, but too often what they get is not what they pictured. What we have discovered is that most security guard companies are capable of supplying the service that property supervisors want, but too often do not due to a lack of ongoing excellent control processes.
Security guard companies are unlike any seller a property supervisor usually hires. If you employ a painter, then you can see whether they are doing their jobs by taking a look at the walls. But when you employ a security guard company, how often can you see whether the guard organization is doing their job which includes running background checks and drug screenings, providing great training for your own guards, and efficiently monitoring and supervising your guards. In most cases they probably are, but it’s crucial to employ a system of verification and quality control to make sure that problems connected with the deficiency of performing these jobs do not begin to happen.
In this guide we’ll discuss five (5) simple actions to enhancing your security guard service and attaining everything you picture as your ideal mobile security London.
Screen Your Guards Qualifications
In many nations, guards are mandated to have a specified amount of training before they could begin working as security guards. If your condition is one of those states, make sure your security guard organization is compliant.
If you are in a country where there are no state requirements for shield certificate, then inquire into the sort of training that is being supplied by your security company and inquire does it look adequate.
Additionally, is the security guard firm performing background and drug screenings on all your guards BEFORE they send them to your property? If they are, they ought to be supplying you with verifications. Otherwise, why?
Another superb way to screen whether the guard is a fantastic fit for your property is to conduct a brief”interview” to get a sense of the guard and to explain your expectations. This initial conversation can tell you a lot about what to expect from that guard and it gives you a chance to request a different guard if you think it is necessary.
Assess Guard Training
Though most security guard companies have an extremely thorough orientation that introduces each guard to the company itself, in many circumstances the shield’s orientation to his assigned land is not quite as complete. We call the orientation for the assigned land”Website Specific Training”. Learn What your website specific training looks like:
• Can it happen at your property?
• Who does the training?
• Just how long is each new officer educated?
• Just how long can the security firm double lender? (Double banking is the procedure for having a veteran guard working at precisely the exact same time as the new guard.)
Determine the answer to every one of the questions and make certain they fit with what you believe is adequate. You should even consider sitting in on your security guard company’s orientation and your website special training to acquire an understanding of what goes into preparing a guard to operate at your property.
Review Your Guard’s Supervision
Guard supervision is one of the more important factors of good security guard service. When security companies deliver poor supervision, there is not enough emphasis put on preventing errors, problems, and complaints. Deficiency of supervision also removes the opportunity for the guard to understand and better understand their duties. When the guards are not being supervised, they begin to feel their job is not important and they begin to see themselves as less of a part of the security team. When guards do not feel as part of your team it generally leads to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Depending on the arrangement of your contract, onsite managers might not be included. If your contract does not require onsite oversight, how can your security guard firm remotely supervise its guards? Outside of the Standard security firm field manager spot checks, the 2 methods of distant supervision that prove most effective are:
Officer Tour Tracking Systems
In case your guards must produce rounds of your property, then a system for tracking them while on duty is indispensable. Officer Tour Tracking Systems provide a distant way of monitoring the guards while they are in your property. These tracking systems allow the security guard company to monitor the time and log the activity of these guards while they are making rounds to several areas in your property. Many Officer Tour Tracking Systems can create reports that empower the security guard firm to quickly acquire an understanding of whether the guard is making rounds. The property manager also needs to be given with an abridged version of those reports. Producers of these systems include Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we’ve discovered that using a system for guards to check in regularly with the security guard company provides a way of earning certain each guard is safe and alert. By having guards check-in regularly together with the security guard company, at least each 30 minutes, guards believe their safety is important and being awake and attentive is an important part of their job.
Expand Your Guards
After hours inspections of your guards are always great ways of finding out exactly what is occurring with your security as you are not there. Through these inspections, make sure that you ask your security guards questions about their duties and responsibilities to make sure they know their jobs. In fact, we suggest having your security guards audited regularly, formally (i.e. post review ) and informally (i.e. secret shopped) with a licensed security consultant as part of your ongoing security program. Bear in mind, when selecting a security consultant be sure the consultant is not actually a security guard company. If that’s the case, your audit is sure to develop problems with your current security guard company.